RETURN AND REFUND POLICY
Thank you for shopping at Divinee Store! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, please review our return policies below.
Eligibility: Items are eligible for return within 20 days of receipt.
Return Process
1. *Contact Us:* Please reach out to divinee-art@gmail.com to initiate a return.
2. *Provide Details:* Include your order number, reason for return, and photographs if applicable.
3. *Return Shipping:* Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection.
- Approved refunds will be processed to your original payment method within 5 days.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
- If you wish to exchange an item, please contact us within 7 days of receipt.
- Exchanges are subject to stock availability.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange for a replacement or refund.