SHIPPING AND DELIVERY
Our average estimated delivery time is 5 to 15 business days, depending on the destination and local logistics conditions.
Please note that the delivery timeframe provided is an estimate, not a guarantee. While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as strikes, customs procedures, carrier delays, or other force majeure events.
Once your order has been shipped, you will receive tracking information so you can follow the progress of your delivery.
WARRANTY & PRODUCT ASSURANCE
We take great care in selecting and packaging our products to ensure they arrive in excellent condition. If your order arrives damaged, defective, or incomplete, please contact us as soon as possible so we can assist you.
All claims related to damaged or incorrect items must be reported within a reasonable timeframe after delivery. Our team will review each case individually and provide the appropriate solution, which may include replacement, refund, or store credit, in accordance with our policies and applicable consumer protection laws.
If you have any questions regarding shipping, delivery times, or warranties, feel free to reach out to our support team. We are always happy to help.
EASY RETURNS
At Divinee Store, we want you to be completely satisfied with your purchase. You can return items within 20 days of receipt. To start the return process, please email info@divinee-art.com providing details about the return.
See our Return and Refund Policy for more details. If you have any questions, you can also contact us via WhatsApp at +39 351 923 847.
MONEY-BACK GUARANTEE
We offer a money-back guarantee on eligible returns*. Items may be returned within 20 days of receipt. Once the returned item is received and inspected, approved refunds are issued to the original payment method within 5 business days. Shipping fees are non-refundable unless the item is defective or the return is due to our error.
For damaged or defective items, please contact us immediately with photos so we can arrange a replacement or refund.
*Eligible Returns*
Eligible returns are items requested for return within 20 days of delivery, in unused and original condition, and after contacting our support team.
Damaged, defective, or incorrect items are always considered eligible for a refund or replacement.
100% SECURE ORDER
Your order is 100% secure. All payments are processed through trusted and encrypted payment systems supported by Wix, ensuring your personal and financial information is fully protected. We do not store or have access to your payment details.
How Is My Personal Information Used?
We collect and use personal information only to process orders, deliver products, provide customer support, and improve your shopping experience. This may include information you provide, such as your name and contact details, as well as limited data collected through cookies.
Your information is securely stored and may be shared only with trusted partners, payment providers, delivery services, Wix, or legal authorities when required. You may request access, correction, or deletion of your data at any time.
NEED HELP?
If you have any questions regarding shipping, refunds, or order security, our support team is always available to assist you. You can also access our Privacy Policy, Cookies Policy, Refund Policy, and Shipping Policy pages for more information.